Q. How to purchase on the website?
To order your purchase :-
Q. What are the payment methods available?
Sweetor.com offers various kind of Payment Methods as shown below :-
Method 1. Credit Card
Via Paypal (Visa or Mastercard / Paypal Funds)
Via eGHL (Visa or Mastercard / Internet Banking)
Method 2. Bank Transfer / ATM Deposit / Cheque
After you made the payment, please send us the payment details of :
Your Name :
Date & Time of Bank in :
Payment Amount :
Name of Bank :
Your Purchase Order No :
You may scan and email us the above info to Email Address : email@example.com or SMS/text us at 010-2777 322
Note: Your purchased products will deliver after payment confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. How long does the delivery usually takes?
Product In Stock
- Within 1 to 3 working days for Peninsular Malaysia
- Within 2 to 5 working days for East Malaysia
Products that are currently in stock will be delivered to you within 1-5 working days upon verification of payment.
The estimated delivery time would be within 8-16 working days to most major cities, from the date we send out the items.
If an item is out-of-stock, we will contact you for further instructions. Under normal circumstances, you should expect to receive a Tracking No. of our courier company within 3 working days. Please do not contact us during this period. However, if you do not hear from us after 3 working days, please contact us at email@example.com
Product availability that are showing at Sweetor.com web pages may vary from the actual quantity.
In the event of product unavailability, customer has the options of:
(1) change for another item;
(2) cancel the order and request for full refund;
(3) wait for re-stock as per Sweetor support team's advice.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.
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