All orders will be processed and dispatched within 1 to 5 working days upon verification of payment. Delivery would not be made on weekends & Malaysia public holidays. If the item is out of stock, we will let you know the expected delivery date.
P.O.Box addresses are NOT deliverable. Kindly provide us full details of your address in English and phone number for delivery to ensure you receive your order safely and in good condition.
For International customer whom purchases with credit card more than USD250 for the first time, we will only ship to the registered address in the credit card to avoid credit card fraud cases. However, this condition does not apply to repeat International customer for the second purchase onward.
Shipping within Malaysia
All orders within Malaysia will be shipped via Poslaju or equivalent depends on your location. Shipping charge will be advised and will be added into the order as final amount.
We will not entertain self collection. Please note that orders paid through PayPal would be shipped to the same PayPal address unless otherwise stated by the customer.
For Peninsular Malaysia, products that are currently in stock will be delivered to you within 1-3 working days upon verification of payment.
For East Malaysia, products that are currently in stock will be delivered to you within 1-5 working days upon verification of payment.
All international orders will be sent via international registered mail. The estimated delivery time would be within 8-16 working days to most major cities, from the date we send out the items. Please note that we have no control over the efficiency of local postal services and cannot guarantee a delivery date. We have listed some default country rate in our system, however if your country is out of the list, we will send you a quote for confirmation before we ship. Shipping charge will be advised and will be added into the order as final amount.
Duties & Taxes
International customers are responsible for any Customs Tax & Duties. Please contact your local customs office for more information on import duties and taxes.
Please note that we declare the full value on all packages shipped to outside Malaysia in accordance with legal requirements.
Customer will be informed via email which shipping company we are using and the tracking number once we shipped out your order. You can track your order through the Poslaju website as below.
Pos Malaysia (Poslaju/Pos Ekspres)
Pos Malaysia online tracking: http://poslaju.com.my/track-trace-v2/
Pos Malaysia customer service centre: 1-300-300-300
The shipping rate is calculated based on a simple rate table as below.
Within Malaysia Shipping Rates (below 2Kg)
Peninsular Malaysia : MYR 8.00 for first 0.5 Kg and subsequent every 0.5 Kg=MYR 2.50
Sarawak : MYR 12.00 for first 1 Kg and subsequent every 0.5 Kg=MYR 2.00
Sabah/Labuan : MYR 12.00 for first 1 Kg and subsequent every 0.5 Kg=MYR 2.00
International Shipping Rates
We have setup some international shipping rates based on Poslaju or Courier service in our system however please contact us if your destination is not in the listed or you wish to use a Normal Parcel to deliver your goods. Some oversize or total weight is higher than 20Kg item may have additional shipping charges or special delivery arrangement will be advised.
Shipping charges will be based on the dimensional weight of the shipment when the dimensional weight exceeds the actual weight. Dimensional weight is determined by using Pos Malaysia Berhad volumetric standard.
The volumetric weight calculation is applicable to oversize and light items. The formula for volume metric calculation is as [Length(cm) x Width(cm) x Height(cm)]/6000.
The shipping cost will be based on the actual weight or volumetric weight, whichever is greater.
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